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Privacy Policy of The Developing Company

1. Introduction

This privacy statement documents how The Developing Company complies with UK and European Union data protection requirements.

Your privacy is a priority and we are committed to looking after your personal information in a responsible and secure manner with appropriate administrative, technical and physical safeguards.

About us
The Developing Company is a partnership formed in 1994 and registered at 104 Eton Hall, Eton College Road, London NW3 2DN .

If you have any queries about this privacy policy or about any aspect of our data management, please contact our Data Protection Officer (DPO) at dpo@cleanlanguage.co.uk

We will update this privacy notice as necessary to ensure it continues to comply with the latest regulations and best practice.

2. How we use your information

Our legal basis for holding your data is a combination of contract and legitimate interest.

a) Storage and management of personal information
We recognise that the information you provide may be sensitive and we will respect your privacy. We keep information about you confidential. This means we store it securely and control who has access to it.

We use standard software run on Apple computers for our principal data and financial management systems. In addition, we use third-party processors to provide email filtering and to make, receive and manage payments.

Paper records are kept in locked cabinets, then archived in a secure off-site facility and shredded once they are no longer required. We keep these records for the length of time required by the relevant authorities (e.g. taxation, regulatory bodies and insurance companies)

b) Visitors to our website
When someone visits our website we use a third party service to collect standard internet log information and visitor behaviour patterns. No user-specific data is collected by us or any third party.

If you fill in a form on our website, that data will be temporarily stored on the web host before being sent to us.

Like most websites we use cookies to help the site work more efficiently.

c) Clients, customers and colleagues
We carefully safeguard the information we hold about clients, customers and colleagues.
The information is collected from interactions with us directly or through social media or our website. It may include, for example, contact details and other data which enable us to provide our professional and personal development services.


Our personal communication with you can be by post, telephone, text, email or other digital methods. These messages will be in relation to the services we provide and to meet our obligations.

d) Members of the public who make enquiries
Enquiries from members of the public by telephone, email or other means are treated as confidential.

We do not record phone calls.

e) People who attend our events
We use a variety of venues and third-parties to help us deliver successful events. These may require us to provide delegate information (for example for access and fire safety).
If you apply to attend a Developing Company event we will hold the information we need in order to deliver and manage the event.

Your consent will be required to share contact information with other delegates.
We keep information about event attendees and assistants for certification purposes and to assess suitability for attending future events.

Photography and filming
We sometimes record events for use in an online library, publicity and marketing materials, including use on our and other websites. If you attend an event we may ask to take your photograph or film or audio record you. To gain your consent we will ask you to complete a photography and filming and audio recording consent form. However, by taking part in posed group photos you are deemed to have consented to your inclusion and to our use of these images.

Filming and audio recording will primarily focus on the speakers and their presentations, however, it may include some of the event participants, especially if an attendee volunteers for a demonstration. If you don't want to be included in any recording you will need to tell the organisers before recording starts.

f) People who sign up to our newsletter
If you sign up to our newsletter we will use an established third party to keep your data, to distribute the newsletter and to keep track of open rates and other standard media measures. The newsletter will only be used to keep you informed about the features and benefits of our products and services.

We only keep your email, name and country. You can change or unsubscribe from our mailing list at at anytime.

g) Research
We are regularly involved in academic and commercial research projects. These involve collecting information (for example through interviews) which is only used for the purposes defined by the research project. Research data is kept separate from other information we hold.

3. Disclosure of personal information

We will never pass on your information to a third party to use in their own direct marketing without your consent.

We will not share or disclose the information we hold about you without your consent except where it is necessary to comply with our statutory, audit and regulatory obligations, or to protect the rights, property or safety of The Developing Company and its people (for example for the purposes of fraud protection), or we transfer our rights and duties to provide our products and services to another organisation.

4. Your rights

The General Data Protection Regulation (GDPR) gives you rights which you can exercise in relation to the information we hold about you. You can read more about these rights on the Information Commissioner's Office (ICO) website.

We encourage you to let us know if you think that our collection or use of information is unfair, misleading or inappropriate. We also welcome any suggestions for improving our procedures.

If you are concerned  about the way we have processed your personal information please contact out DPO who will do his/her bets to resolve the matter to your satisfaction.  If you want to make a formal complaint, you can contact the ICO as the statutory body which oversees data protection law (see ICO concerns).

Access to your personal information
We aim to be as open as we can in terms of giving people access to their personal information. You can find out if we hold any personal information about you by making a ‘subject access request’ under GDPR.

If we do hold information about you we will, as requested:
- Give you a description of it
- Tell you why we are holding it
- Tell you who, if anyone, it has been to disclosed to
- Let you have a copy of the information in an intelligible form
To request any personal information we may hold, you must put your request in writing to our DPO at the address in the Introduction above.

If you agree, we'll try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

You can ask us to correct mistakes in any information or to erase the information we hold about you by contacting our DPO.

This privacy statement does not provide exhaustive details of every aspect of our collection and use of personal information. However, we will provide additional information or explanation as needed.

Last updated 4 July 2018.
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